Customer Support /Client Support is a vital cog when it comes to doing business effectively. After you sell a particular product , you need to see how your clients are using that product and support them on how to use the product; as well as when they face any problems and issues.
I have been in the IT industry for 2.5 years now and I have met a wide range of clients from all walks of life. I have had the privilege of working with local as well as foreign clients and from about two months back, I have had the chance of working in the customer support function which has taught me some important lessons on how to provide customer support effectively.
Today, I am going to share some tips and techniques from my experience thus far , so you will be able to use them as a guide to provide support to your client's .
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