The Power of a Business Analyst..

Last week, I got the chance to attend a training program organized by SLASSCOM and ESI for Business Analysts. The program was named " Revolutionize  Your Business: The Power of of the Business Analyst" and was conducted by Glenn R. Brule   who is a Business Analyst himself and does carry out training programs regarding business analysis all around the world.  

The program was a superb one and I learned a lot from Glenn on various functions and techniques that can be carried out when performing business analysis procedures. His presentation was one of the best I have attended so far and his approach was very unique, educational and entertaining at the same time. This post covers some of the main points that he discussed during his presentation which I thought, of sharing with all of you who didn't get to attend his program. 

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Programmers vs QA's ..It's A Dog Fight..

Programming and Quality Assurance are one of the key areas that is essential components in the world of  IT.  To build a superb IT application, it is important to have good programmers who has knowledge about the business domain and more than that; about the technology they are using to create those applications. After the system is built , it is important to ensure it is in good quality and is meeting the requirements for which it was built for; in the first place. That is were the Quality Assurance analysts comes in and they carry out testing using various testing techniques to ensure the built application is up to standard.  The ride is smooth as long as the QA's doesn't find any faults in the system. But, when they do; the fight begins.   

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Why Being an All Rounder will Get You Nowhere..

Its a fact in the modern world that people who have many skills, are considered as true valuables and is an asset for any  group, team  or organization.  These kind of people are considered as all rounders and have the unique talent of performing many roles to help the people depend on him achieve their goals. But at present, this role has lost its value and it been misused regularly .

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Why You Should Think Twice Before Pursuing a Career in "IT"

A few weeks ago, one of my cousins gave me a call asking for some advice. She has just done her A/L's in medicine and didn't get selected to the medical college. So, she decided to go after a different career and was seeking advice from me about suitable universities where she can pursue a career in IT and what kind of job roles she can fit into. I guess she got the motivation to do it  from her younger brother who is an IT fanatic.

At first, I was a bit skeptical on what advice to give. But I didn't  want to disappoint her. So, i told her about all the options she has and all the universities she can attend to follow an IT career and the best streams to follow in order to get a job in the IT market. But there is one thing I didn't tell her which could have broken her heart. I am going to share that with you.

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How to Provide Effective Customer Support..

Customer Support /Client Support is a vital cog when it comes to doing business effectively. After you sell a particular product , you need to see how your clients are using that product and support them on how to use the product; as well as when they face any problems and issues.

I have been in the IT industry for 2.5 years now and I have met a wide range of clients from all walks of life. I have had the privilege of working with local as well as foreign clients and from about two months back, I have had the chance of working in the customer support function which has taught me some important lessons on how to provide customer support effectively.

Today, I am going to share some tips and techniques from my experience thus far , so you will be able to use them as a guide to provide support to your client's .

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